FAQ

What is Nuna?

Nuna is a safe space where people looking to improve their wellbeing can connect with the right mental wellness expert. We help you discover the right expert with whom you can take online sessions or have face-to-face therapy.

What can I expect from Nuna?

Nuna helps you discover the right mental healthcare expert in the quickest way possible. Nuna saves your time, understands your specific needs and matches you with the right expert who will consult you online.

What can I not expect from Nuna?

If you are in a life threatening situation, mentally or physically, you should not use Nuna. You should use the national emergency lines (112 in Spain). Nuna is only able to help in those situations where a physical visit is not necessary.

How does it work?

You can find the right expert in two ways. Use our simple search and filter based on your needs like city, online therapy or face to face or by type of expert like cognitive behavioral therapist. If you are not sure, simply use our discovery tool

Once you match, you can always speak to your expert through messages or schedule video calls. If you want to change your therapist, there are many other recommended therapists who will take your first session for free

Is my information confidential? Is it private? How?

All modes of communication with the experts are end-to-end encrypted. Nuna neither wants to access nor can access this information.

How much does it cost?

In some cases, depending on your city or therapist, we’re able to reduce the cost of first session. You can find this information on every expert’s profile. Some experts also offer packages where the prices can be lower if you take more sessions.

Depending on the therapist or the type of therapy that's most suited to you, the prices will vary, but you can always find this information before you interact with the mental healthcare expert. However, you should expect the costs to be between 40 and 60 EUR/session on average.

How do I pay the therapist?

You can pay using a credit card through Nuna's secure payments.

What's the duration of my therapy?

It really depends. However, we've noticed that most therapies range between 6-8 sessions. However, the final decision is yours which you can base on your licensed expert's feedback.

How do I reach out to someone from Nuna in case I need help?

Once you register, you will always have Nuna added as a default contact. You can simply chat with us and we'll try to resolve your issue as soon as possible.

How do I get started?

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